Any code adjustments that need to be made to an agent’s IEX schedule in the past.






   Any code adjustments that need to be made to an agent’s IEX schedule for the same day or no more than 24 hours in advance.






   Tracking of any unplanned absences.






   If you are having issues with the self-service PTO option in IEX.






   If you are having issues with the self-service OT option in IEX. 






   Used for shift swap requests.





 Used for requesting a future activity (24+ hours in advance. If under 24 hours,       please submit under "Same Day"), shift change or roster update. Roster updates include any corrections that need to be made to the team or schedule of an agent on the Roster, IEX or InContact






   For requesting a change in an agent’s skilling in InContact.






   Any requests for changes within InContact such as requests for new unavailable     codes, skills, dispositions, etc.






   Requesting new hires for our capacity planning team to review – Manager and      above use only






   For P&C use only







   For Training use only