• Daily Reports 
  • Performance KPI Report 
    • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/675487/views 

 

• Agent Performance Customer Service and SSL(GSD) 
  • This will be split out to SSL and CS  
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/753143/views

 

• Agent Performance Merchant Support (GSD) 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/746112/views 

 

• Attendance Report (Payroll Included) 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/713860/views 

 

• Availability Report 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/699183/views 

 

• Availability Training Report 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/764148/views 

 

• Dominican Republic Snap App Events 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/723054/views 

 

• Escalations “Transfer Calls” Report 
  • Resolution Team 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/737336/views

 

• Disposition  
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/673365/views  

• Written Team 
  • Written Team Overall 
    • Include Month over Month View as seen in KPI report 
    • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/729321/views

 

• WT Agent Performance 
  • https://10ay.online.tableau.com/#/site/snapfinance/workbooks/741948/views 

 

 

• Daily Update Dashboards
  • CS, MS, SSL, Collections SLA/Volume/Forecast 
  • Collections $ Collected