Resource Management

Please see attachment

Here are the exceptions RM will allow: Attendance – Sick, Late, NCNS, etc     Confirmed System Issues -  At this time, RM needs to have evidence through...

Icon Description Auxiliary  Activity Paid/ Not Paid     1 on 1 /: coaching sessions Unavailable 1 on 1/ huddle 1 on 1 with your ...

Call Priority and Skilling Process   Ad Hoc   Resource Management handles queue prioritization and skilling requests within the ticketing system on reso...