Skilling Process and Audits
Each morning the Outbound Skill Control will be checked to ensure all skills are started and lists are loaded in for agents to receive outbound calls. The s...
Fri, 28 Aug, 2020 at 4:19 PM
RM will provide the skilling maps for approval at the beginning of each month. All Skilling map approvals need to be done by the 15th of each month. The ful...
Fri, 28 Aug, 2020 at 4:20 PM